Digital tenancies are starting to make their way to the social housing sector. It’s a huge transition from physical to the digitisation of tenancies. However, transforming how services are delivered to tenants such as using a digital tenancy agreement, can provide opportunities to bring about efficiencies in our social housing sector.
As we are entering a phase of social housing where digital tenancies are becoming a reality, is the public aware of what it is and how it can be used for our benefit? By using digital tenancies, Rumah-i can provide a more inclusive, efficient and cost-effective service to everyone.
Hence, one of the most significant parts of the introduction of ‘digital tenancies’ is that it signals the start of handling landlord-tenant relationships online. By using a digital platform, Rumah-i can now enable landlords to rent out their properties online. With that said, they can also manage their account, documents including the digital tenancy agreement, listings and other appointments at any time of the day through their mobile.
How can we use digital tenancies for our benefit?
Firstly, landlords and property managers can securely advertise their listings and facilitate an end-to-end, contact-free rental process. Tenants do not have to worry about signature fraud when using digital tenancies as well. That is because digital signatures use a standard and accepted format called the Public Key Infrastructure (PKI); to provide high levels of security and universal acceptance. PKI serves as the cybersecurity and encryption framework that protects data transmissions between your clients and your servers.
PKI is also a system of processes, technologies and policies that allows you to encrypt and sign data; as well as issue digital certificates that authenticate the identity of the users. Hence, tenants and landlords will not have to meet in person for any transactions, because a contactless signature is possible through online and protected by the PKI.
Secondly, digital tenancies save time and are cost-efficient. Not to mention, reducing a great amount of paperwork as well. By opting for digital tenancies, we can expect to see employees working in a more agile way, and fewer offices are required. The system is also fast and easy to use, which speeds up the process of the transactions. Not to mention, tenants won’t have to travel all the way to sign their tenancy as well.
Next, digital tenancies also provide a high level of identity authentication with face recognition features and e-KYC. Before we move on, e-KYC stands for ‘Electronic Know Your Customer’. It is a paperless security and verification technology used to confirm the identities of the users or customers for all digital transactions. It simplifies the process for customers so that they won’t have to travel to certain premises for any transaction or verification activity.
Rumah-i will provide a safe platform for tenants and clients with every digital activity by utilising the e-KYC. Users would only have to point their phone camera to scan necessary IDs. After that, the front camera will be launched where users will have to take a selfie or nod their head to verify that they are a live person. The app will then scan their live face against the ID photo to prevent impersonation fraud.
Not only that, but Rumah-i will also provide a platform where your stamped digital tenancies are stored in your personal account.
You can refer to and retrieve this information at any time and anywhere. This feature helps users to refer and get information on their tenancy easier and avoid misplacing the physical tenancy agreement. Not only that, but Rumah-i also provides credit assessment through the app. Tenants’ credit record scores, risk grade and default probability can be assessed; and the landlord can choose to approve or reject this tenant.
Last but not least, tenants do not have to worry about forgetting the end of their tenancy period ending because the Rumah-i provides a reminder to renew the tenancy if needed. This feature will greatly help tenants and landlords to remember important dates like this without stressing about it last minute. Necessary planning before the end of the tenancy period can be done through reminders by Rumah-i ahead of time. Not only that, but the renewal of the digital tenancy can be done easily and quickly.
With all that said, the digitisation of physical tenancies is not only safe but also increases efficiency and deliver faster customer service. For everyone’s safety amid this Covid-19 pandemic, Rumah-i has provided a safer, and better way to manage your housing listings, documents, and transactions through the digital platform. Hence, the Rumah-i’s app is an ideal digital platform that facilitates contact-free rental process; which is vital in these times of social distancing and quarantine.